Please remove personal items and any loose objects from the seats, floor, and boot. Let our team know about any existing scratches, dents, or areas that need special attention so we can ensure you’re happy with the finish.
Before leaving, please check your car carefully. If you notice an area that was missed or not done to your satisfaction, speak to the onsite supervisor and we’ll rectify it immediately. You can also contact our customer support team afterward.
Our wash pricing is based on time and labour required to clean your car thoroughly. Vehicles with excessive dirt or heavy interior soilage may take longer to clean and may require an additional surcharge. A team member will always confirm any extra charges with you before starting.
Because larger vehicles take more time and resources to clean thoroughly, the price for larger cars, SUVs, or vans is higher than for smaller cars.
Examples include full-size SUVs, large 4×4 vehicles, vans, and trucks. If you’re unsure whether your vehicle qualifies, ask our staff for clarification.
Service times depend on the package you choose and the condition of your vehicle. Basic washes usually take less time, while full interior and exterior detailing can take longer. Our team can give you an estimated timeframe when you check in.
Advance bookings are recommended to secure a preferred time slot, but walk-ins are welcome subject to availability.
Yes — you can modify or cancel your booking through our online booking system or by contacting our customer support.
We will notify you when your vehicle is ready. Depending on location and service, you may receive a message or be invited to return to collect it.
We generally recommend a wash every 2–3 weeks if you use your vehicle frequently. However, frequency can vary based on driving conditions and personal preference.
Yes! Gift cards and vouchers are a great way to treat someone who loves a spotless car. Ask a team member for details.
Yes — we can email you a receipt or provide a detailed invoice upon request.
Polishing removes minor paint imperfections and enhances shine, while waxing adds a protective layer to the paint to guard against environmental elements. Both can be part of a full service detail.
Yes — we use high-quality pH-neutral and environmentally friendly wash products, and we follow water-conscious methods to minimize waste.